RETURNS POLICY

If, for any reason, you are not completely satisfied with your pearl jewellery purchase, you may cancel your order within 30 days after receipt of goods and request a full refund or replacement item (see Terms below).

Notification and returns addresS:

Absolute P. A. A., PO Box 148, Wirral, CH48 1XX

contact details:

Telephone contact: 0151 625 7688
E-mail contact: service@absolutepearls.co.uk

Terms & HOW TO RETURN AN ITEM:

• Due to hygiene reasons, in keeping with standard industry policy, we cannot accept returns of pierced earrings or custom-ordered items (Exceptions at our discretion). You may request to have pierced earrings sent in a 'sealed plastic bag' whereby we will seal the earrings in a plastic bag for your inspection. If the sealed plastic bag remains sealed and not tampered with, we will accept returns without question. If the sealed plastic bag is opened or tampered with in any way, we will not accept returns on them. You may request this service by typing 'sealed plastic bag' in the 'comments about your order' free form during the checkout process. Please note that the pearls will look less 'lustrous' in a plastic bag.
• To return an item:
  • Notify us within 30 days of receiving your goods via email or 1st Class post (provide day and evening telephone contact numbers in your letter). We will respond to your notification to acknowledge receipt.
  • Post back the goods unused and in their original condition within the next 5 working days after receipt of our acknowledgement with certificate of authenticity & warranty, pouch/presentation case and any other paper/materials provided including original invoice.
  • Use a secure insured service to send the goods back to us at your own expense to the returns address as above. (You are responsible for the return postage & packing costs)
• We will process your refund within 14 working days of notification (usually much sooner) or replace according to your requirements. Your refund will be for the full amount you have paid except any upgraded postage costs you have requested and paid for such as upgrade to Special Delivery or Saturday Delivery in order to expedite your order. (Our UK deliveries already include free postage as appropriate to the price of the goods). We cannot control the time it takes your card issuer to credit your account.
• If the goods you received were substitute goods, or are of unsatisfactory quality, we will compensate the cost of return postage. If the package or goods are damaged, please report this to the Royal Mail upon delivery or as soon as possible thereafter.
• We are a customer focused business and will work with you to overcome any difficulties with returns & refunds, so please talk to us if you need assistance. This does not affect your statutory rights.