If, for any reason, you are not completely
satisfied with your pearl jewellery purchase, you may cancel
your order within 30 days after receipt of goods and request
a full refund or replacement item (see Terms below).
|As some customers may like to purchase gifts well in advance,
we offer extended returns as follows:
- Purchases from 7th October until 31st December may be returned
up to the following 31st Jan.
- Purchases for Valentines Day & Mother’s
Day may be purchased up to 45 days in advance and
may be returned up to 30 days following those dates.
- See terms below on pierced & custom-ordered goods
Notification and returns addresS:
Absolute P. A. A., PO Box 148, Wirral, CH48 1XX
Telephone contact: 0151 625 7688
E-mail contact: firstname.lastname@example.org
Terms & HOW TO RETURN AN ITEM:
- Due to hygiene reasons, in keeping
with standard industry policy, we cannot accept returns
of pierced earrings (SEE BELOW) or custom-ordered items (Exceptions
at our discretion).
- We automatically seal all pierced earrings in a clear plastic bag for your inspection. If the sealed plastic bag remains sealed and not tampered with, we will accept returns without question. If the sealed plastic bag is opened or tampered with in any way, we will not accept returns on them. Please note that the pearls will look less 'lustrous' in a plastic bag.
- If we are sending a gift of earrings directly to a recipient for you, we recommend you inform them of our pierced earrings returns policy as above.
- To return an item:
- Notify us within 30 days of receiving your goods via
email or 1st Class post (provide day and evening telephone contact numbers in your letter).
We will respond to your notification to acknowledge receipt and advise how to return.
- Post back the goods unused and in their original
condition within the next 5 working days after receipt of our acknowledgement with
certificate of authenticity & warranty, pouch/presentation
case and any other paper/materials provided including original invoice.
- Use a secure insured service to send the goods back to us at your own expense to the returns address as above. (You are responsible for the return postage & packing costs)
- We will process your refund within 14 working days of notification (usually much sooner) or replace according to your requirements. Your refund will be for the full amount you have paid except any upgraded postage costs you have requested and paid for such as upgrade to Special Delivery or Saturday Delivery in order to expedite your order. (Our UK deliveries already include free postage as appropriate to the price of the goods). We cannot control the time it takes your card issuer to credit your account.
- If the goods you received were substitute goods,
or are of unsatisfactory quality, we will
compensate the cost of return postage. If the package
or goods are damaged, please report this to the Royal
Mail upon delivery or as soon as possible thereafter.
- We are a customer focused business and will work with you to overcome any difficulties with returns & refunds, so please talk to us if you need assistance. This does not affect your statutory rights.