If, for any reason, you are not completely
satisfied with your pearl jewellery purchase, you may cancel
your order within 30 days after receipt of goods and request
a full refund or replacement item (see Terms below).
| Seasonal Returns |
As some customers may like to purchase gifts well in advance,
we offer extended returns as follows:
- Purchases in November & December may be returned
up to 31st Jan.
- Purchases for Valentines Day & Mother’s
Day may be purchased up to 45 days in advance and
may be returned up to 30 days following those dates.
|
Notification and returns addresS:
Absolute P. A. A., PO Box 148, Wirral, CH48 1XX
contact details:
Telephone contact: 0151 625 7688
E-mail contact: service@absolutepearls.co.uk
Terms & HOW TO RETURN AN ITEM:
- Due to hygiene reasons, in keeping
with standard industry policy, we cannot accept returns
of pierced earrings or custom-ordered items (Exceptions
at our discretion). You may request
to have pierced earrings sent in a 'sealed plastic bag' whereby
we will seal the earrings in a plastic bag for your inspection.
If the sealed plastic bag remains sealed and not tampered
with, we will accept returns. If the sealed plastic bag is
opened or tampered with in any way, we will not accept
returns on them. You may request this service by typing 'sealed
plastic bag' in the 'comments about your order' free form
during the checkout process. Please note that the pearls
will look less 'lustrous' in a plastic bag.
- We only ask the following:
- Notify us within 30 days of receiving your goods via
post, telephone or email.
- Post back the goods unused and in their original
condition within the next 5 working days with
certificate of authenticity & warranty, pouch/presentation
case and any other paper/materials provided.
- Obtain a free Certificate of Posting from
your Post Office.
- It is recommended that you insure the goods with
Royal Mail for return, as we are unable to process
a refund until we receive the returned goods.
- We will process your refund upon receipt of the goods
within 10 working days or replace according to your requirements.
We cannot control the time it takes your card issuer to credit
your account.
- If the goods you received were substitute goods,
damaged in any way or are of unsatisfactory quality, we will
compensate the cost of return postage. If the package
or goods are damaged, please also report this to the Royal
Mail upon delivery or as soon as possible thereafter.
|
Returns
policy
