- We only dispatch to the United Kingdom,
although we can dispatch to the EU and occasionally elsewhere,
by prior
agreement .
- If you order by 3pm on a working day, we
will dispatch same day. Orders up to £49 are
sent by Royal Mail 1st Class recorded delivery (mostly next
working day delivery) and orders over £49 are
sent by Royal Mail Special Delivery (99%+ next working day
delivery).
- Royal Mail First Class Recorded Delivery is
a next working day service although on time performance varies.
If next working day delivery is essential (99%+ on time), you
may upgrade your postage from 1st Class Recorded to Special
Delivery by paying a supplement of £3.00 in the Miscellaneous
category of the shop.
- Orders dispatched on Fridays are invariably delivered
by Royal Mail on Saturday, although the next working
day is Monday (if not a bank holiday).
- Please note that some Royal Mail destinations such
as the highlands of Scotland or very rural areas will take
up to 2-3 days for Special Delivery and possibly more for 1st
Class recorded. Please refer to Royal
Mail for details.
- If you need a rush order, please call
us and we’ll do our best to find a way
to assist you
- We use the Royal Mail Special Delivery service (for
orders over £49 or more), which you can find described
on their
website. They guarantee to deliver the goods
by 1.00pm the next working day. Friday dispatches
are guaranteed for Monday if a working day but are quite often
delivered on Saturday.
- We follow the Royal Mail's last posting dates schedule for Christmas & Special
Occasion deliveries. However, we recommend better
being safe than sorry and particularly at Christmas time,
to order a few days in advance of the last posting dates.
- The services provided by Royal Mail are unfortunately beyond
our control. However, we are using the best services they offer
and we will take up any concerns regarding the delivery with
them if we are informed promptly and not later than 5 working
days after posting.
- In the event of a delayed delivery, the only compensation
we can offer you is what Royal Mail will offer us.
- We insure the goods with Royal Mail and
should you not receive your goods for any reason, a refund
or replacement will be offered on receiving confirmation of
insurance compensation from Royal Mail or as otherwise agreed.
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Delivery
