- Postage is FREE for UK deliveries and therefore prices displayed include free delivery.
- We only dispatch to the United Kingdom,
although we can dispatch to the EU and occasionally elsewhere,
by prior
agreement .
- If you order by 3pm on a working day, we
will dispatch same day. Orders up to £59 are
sent by Royal Mail 1st Class recorded delivery (mostly next
working day delivery) and orders over £59 are sent
by Royal Mail Special Delivery (99%+ next working day delivery).
- Royal Mail First Class Recorded Delivery is
a next working day service although on time performance varies.
If next working day delivery is essential (99%+ on time), you
may upgrade your postage from 1st Class Recorded to Special
Delivery by paying a supplement of £4.00 in the Miscellaneous
category of the shop (details). First Class Recorded posted on a Friday will normally be delivered on the Saturday, but if you want to be sure (99%+), you will need to buy an upgrade to Special Delivery AND an upgrade to Saturday Guarantee (total £7.00) (details).
- We use the Royal Mail Special Delivery service (for
orders over £59.00), which you can find described
on their
website. They guarantee to deliver the goods
by 1.00pm the next working day.
- Special Delivery Orders dispatched on Fridays are invariably delivered
by Royal Mail on Saturday, although the next working
day is Monday (if not a bank holiday). However, if Saturday delivery is essential (99%+ on time), you may purchase an upgrade from ‘Special Delivery’ to ‘SG’ (Saturday Guarantee) service for £3.00 in the miscellaneous section of the shop (details).
- Please note that some Royal Mail destinations such
as the highlands of Scotland or very rural areas will take
up to 2-3 days for Special Delivery and possibly more for 1st
Class recorded. Please refer to Royal
Mail for details.
- If you need a rush order, please call
us and we’ll do our best to find a way
to assist you
- We follow the Royal Mail's last posting dates schedule for Christmas & Special
Occasion deliveries. However, we recommend better
being safe than sorry and particularly at Christmas time,
to order a few days in advance of the last posting dates.
- The services provided by Royal Mail are unfortunately beyond
our control. However, we are using the best services they offer
and we will take up any concerns regarding the delivery with
them if we are informed promptly and not later than 5 working
days after posting.
- In the event of a delayed delivery, please inform us promptly so that we may assist. We are unable to compensate for delayed deliveries which are beyond our direct control.
- We insure the goods with Royal Mail and should you not receive your goods for any reason, a refund or replacement will be offered dependant on circumstances or as otherwise agreed.
- Where we agree to deliver outside of the UK, postage will be charged on top of the displayed product prices and goods will be sent by Royal Mail International Signed For. (Delivery charges on request and usually between £8.00 to £12.00)
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Delivery
