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BEST PRICE GUARANTEE: If you order any item today then see it at a lower price on our website (up to 20/12/2023), tell us and we'll happily refund the difference (Terms)


Dear Customer,

We hope that you and your family are safe and well. This is not an easy time for any of us.

Update Christmas 2020

Absolute Pearls is open and delivering orders as usual as per Government advice.

Absolute Pearls only operates online and does not have retail premises. Our office is open 8am-8pm daily and we are taking and dispatching orders as normal through our website ( or by telephone (0151 625 7688).

We're a family business, able to well control our environment and have acted upon all advice from the government, the Chief Medical Officer and World Health Organisation (WHO) regarding the Coronavirus (Covid-19) outbreak. Our number one priority remains the safety and well-being of our family, customers and partners and we are pro-actively working to keep all safe.

We operate from self-contained premises and we sanitise and disinfect all work areas and equipment several times daily. Hand washing facilities and alcohol hand gel are available and used regularly in all areas. Our premises do not accept visitors and all deliveries to us are distanced.

We recognise the trust you place in us when you order our products and are taking this matter very seriously with all precautions available to us.

Order deliveries

Whilst Royal Mail have temporarily changed their Special Delivery 'guaranteed by 1pm' next working day delivery to 'guaranteed by 4pm', it appears that most orders appear to be currently delivered as normal.

Royal Mail have instructed their delivery staff not to pass hand-held signature machines to customers and to take name only and sign for deliveries themselves. Further, they will put any deliveries at the doorstep and step back to distance themselves from the recipient.

See more from Royal Mail here:

Please also check the information on our 'UK Delivery' page.


We are extending our returns policy from 30 to 90 days with immediate effect to give you a lot more time to return orders. Simply advise us at any time up to 80 days after receipt of goods to get your returns code and then return to us within 10 days after advising us of your intention to return.

Please also check the information on our 'How to Cancel an Order' page.

Assistance and going forward

We monitor developments and events daily through the media, No. 10 Downing Street press conferences and the Government website ( and will act with ongoing advice to keep all concerned safe.

If you have any questions or concerns about the current situation, our services or products, do please email us at or call on 0151 625 7688.

We take this opportunity to thank you for your patronage of Absolute Pearls and we assure you of a safe and reliable service. And let's take this opportunity to thank the NHS and other medical care staff, emergency and frontline workers, delivery drivers, supermarket staff, Royal Mail and Post Office staff and all others that are supporting the rest of us to get through this crisis.

Stay safe and best wishes,

Your Absolute Pearls Team

Useful links:

World Health Organisation (WHO)

National Health Service (NHS)

Terms & Conditions

Terms for 'BLACK25' Discount Code:

  • Expires 11:59pm on Thursday 30th November 2023.
  • Can be used on any jewellery item EXCEPT any item that is already discounted (shown by a red coloured price with the original price crossed out).
  • Only valid for online purchases.
  • Discount is only applied to the product cost and not to gift wrapping or upgraded delivery charges.
  • Each code cannot be used in conjunction with any other Absolute Pearls discount code. (Only one discount code can be used for any one purchase)
  • The Discount Code must be entered into the 'Discount Code' field and the 'Apply Code' button clicked to apply it. It is the customer's responsibility to ensure the code has been applied prior to proceeding and paying for the order.
  • Any discount code cannot be applied retrospectively.
  • This offer may be withdrawn at any time without notice and is subject to availability.

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Terms for Best Price Guarantee:

  • If you buy any product from Absolute Pearls between 4th November 2023 to 20th December 2023 inclusive and subsequentially find that same product offered at a lower price on the Absolute Pearls website on or before 20th December 2023, we will happily refund you the difference.
  • Product discounts and available discount codes will be used to determine the lowest price available of any item on any given day and do not include postage or gift wrapping charges.
  • This best price guarantee does NOT apply if you fail to use/successfully apply the code in the checkout (for whatever reason) the best available discount code available on the day and which are available on the website banners and the New Subscribers mailing list sign up box. If in doubt, please email us on or call 01516257688 for guidance & information on discount codes.
  • To claim, you simply need to email us ( on the same day when you see the lower price, and include the following details: your name, your order number, the product code number and the date and lower price you saw on the Absolute Pearls website. Please also send us a screenshot or photo of said product and lower price.
  • If the same product (same SKU number) is offered at a price lower than you paid, we will refund the difference to you by the end of December.
  • The 'Best Price Guarantee' only applies to the Absolute Pearls website (

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