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Coronavirus (COVID-19) information for our customers

Dear Customer,

We hope that you and your family are safe and well. This is not an easy time for any of us.

Government Update – 23rd March

Absolute Pearls is still open and delivering orders as usual as per Government advice: "ONLINE RETAIL IS STILL OPEN AND ENCOURAGED AND POSTAL AND DELIVERY SERVICE WILL RUN AS NORMAL."

Update advice from Government: www.gov.uk/government/publications/further-businesses-and-premises-to-close

Excerpt from above link:

On 23 March the Government, stepped up measures to prevent the spread of Coronavirus and save lives. All non-essential premises must now close. Takeaway and delivery services may remain open and operational in line with guidance on Friday 20 March. Online retail is still open and encouraged and postal and delivery service will run as normal.

Absolute Pearls only operates online and does not have retail premises. Our office is open 8am-8pm daily and we are taking and dispatching orders as normal through our website (www.absolutepearls.co.uk) or by telephone (0151 625 7688).

We're a family business, able to well control our environment and have acted upon all advice from the government, the Chief Medical Officer and World Health Organisation (WHO) regarding the Coronavirus (Covid-19) outbreak. Our number one priority remains the safety and well-being of our family, customers and partners and we are pro-actively working to keep all safe.

We operate from self-contained premises and we sanitise and disinfect all work areas and equipment several times daily. Hand washing facilities and alcohol hand gel are available and used regularly in all areas. Our premises do not accept visitors and all deliveries to us are distanced.

We recognise the trust you place in us when you order our products and are taking this matter very seriously with all precautions available to us.

Order deliveries

Whilst Royal Mail have removed their guaranteed by 1pm next day delivery for their 'Special Delivery' service, orders appear to be currently delivered as normal.

Royal Mail have instructed their delivery staff not to pass hand-held signature machines to customers and to take name only and sign for deliveries themselves. Further, they will put any deliveries at the doorstep and step back to distance themselves from the recipient.

See more from Royal Mail here: www.royalmail.com/coronavirus

Please also check the information on our 'UK Delivery' page.

Returns

We are extending our returns policy from 30 to 60 days with immediate effect to give you a lot more time to return orders. Simply advise us at any time up to 50 days after receipt of goods to get your returns code and then return to us within 10 days after advising us of your intention to return.

Please also check the information on our 'How to Cancel an Order' page.

Assistance and going forward

We monitor developments and events daily through the media, No. 10 Downing Street press conferences and the Government website (www.gov.uk/coronavirus) and will act with ongoing advice to keep all concerned safe.

If you have any questions or concerns about the current situation, our services or products, do please email us at service@absolutepearls.co.uk or call on 0151 625 7688.

We take this opportunity to thank you for your patronage of Absolute Pearls and we assure you of a safe and reliable service. And let's take this opportunity to thank the NHS and other medical care staff, emergency and frontline workers, delivery drivers, supermarket staff, Royal Mail and Post Office staff and all others that are supporting the rest of us to get through this crisis.

Stay safe and best wishes,

Your Absolute Pearls Team

Useful links:

World Health Organisation (WHO)

National Health Service (NHS)