Delivery & Returns
UK Delivery (from our UK base)
All orders include FREE SECURE UK home or work delivery. Upgrades/Saturday delivery options available on the Basket page.
We use Royal Mail services:
Royal Mail 1st Class Signed For – for orders up to £99:
- Next working day service but not guaranteed and typically 1–2 working days delivery (allow 1-5 days during Nov & Dec for Xmas delivery)
- You may upgrade to Special Delivery at checkout for £5.00
Royal Mail Special Delivery – for orders over £99:
- Next working day delivery (allow extra day or so during Nov & Dec for Xmas delivery)
- 99%+ on time service
Orders received by 3pm on a working day are dispatched same day.
We use Royal Mail International insured services to EU countries £10.00 excl. tax (3-5 days) and non-EU countries £15.00 excl. tax (5-10 days).
RETURNS & EXCHANGES
You may cancel your order within 46 days after receipt of goods/attempted delivery and request a full refund or exchange subject to our Returns and Exchanges policy. Pierced earrings must remain sealed to be returned.