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Privacy & Cookie Policy

We will only use your personal details to fulfil our obligations to you.

We at Absolute Pearls Ltd are totally committed to protecting your privacy. We are registered with the Information Commissioner's Officer and we comply with the principles of the UK Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 subsequently incorporating the EU Cookie Regulations of May 2011. We conform with the EU General Data Protection Regulation from 25 May 2018.

We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order.

The information we hold may include:

  • Your name
  • Address
  • Phone number (for delivery and order issues)
  • Email address
  • Other information necessary for processing your order (we will advise you)

This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first.

We do not receive, store or have any access to your credit/debit card information.

We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this for a small fee. We will delete information or correct any inaccuracies for no charge within 7 days after you submit the request to us.

In e-mails to customers, we may use a 'click-through URL'. When a customer clicks one of these URLs, they may pass through our webserver before arriving at the destination website. We track click-throughs to help us determine interest in particular topics and to measure the effectiveness of our customer communications.

When we disclose customer information

We work with other companies that help us provide Absolute Pearls products and services and we may need to provide customer information to these companies.

  • We give shipping companies this information so they can deliver products efficiently. The information they receive is for shipping and delivery purposes only.
  • We pass your details to our payment service providers, Worldpay and PayPal, to validate credit/debit card payment. We do not receive, store or have any access your credit/debit card information. Please refer to Worldpay's privacy policy and PayPal's privacy policy for further information.

Data will only be released to other third parties (e.g. the police) on request where there is a legal requirement for us to do so.

How we protect customer data

We safeguard the security of data sent to us with physical, electronic, and managerial procedures.

We urge our customers to take every precaution to protect their information when on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you are using a modern browser.

Your rights in relation to customer data

You can:

  • Request copies of Your Personal Data that is under our control
  • Ask us to further explain how we use Your Personal Data
  • Ask us to correct, delete or require us to restrict or stop using Your Personal Data (details as to the extent to which we can do this will be provided at the time of any such request)
  • Ask us to send an electronic copy of Your Personal Data to another organisation should you wish
  • Change the basis of any consent you may have provided to enable us to market to you in the future (including withdrawing any consent in its entirety)

Access to customer information

If you have any questions or comments about this document, or wish to make contact in order to exercise any of your rights set out within it please contact us:

Email: service@absolutepearls.co.uk
Tel: 0151 625 7688 (or +44 (0)151 625 7688 from outside the UK)
Post: Absolute P. A. A., PO Box 148, Wirral, CH48 1XX, UK

If we feel we have a legal right not to deal with your request, or to action it in different way to how you have requested, we will inform you of this at the time.

You should also make contact with us as soon as possible on you becoming aware of any unauthorised disclosure of your customer data, so that we may investigate and fulfil our own regulatory obligations.

If you have any concerns or complaints as to how we have handled your data you may lodge a complaint with the UK's data protection regulator, the ICO, who can be contacted through their website at https://ico.org.uk/global/contact-us/ or by writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.


Cookies - what they are and how we use them

Like many websites, the Absolute Pearls website may use 'cookies'. Cookies are a standard and non-intrusive way to enable certain features such as automatic login. The cookies we use do not reveal any information about our customers. Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site better.

Cookies are small text files that our website and sometimes emails place in your computer to ensure that your experience of our offerings is as effective as possible.

Like pretty much all website owners we have always operated cookies and visitors have had the benefit of using them. EU regulations now require us to inform you of what they are and give you the option to prohibit them if you wish.

We're using the word 'cookies' here to include things like 'web beacons' and 'Flash cookies' which serve similar functions. 'Your computer' includes anything connected to the internet including laptops, office machines, tablets, mobile phones and so on.

Now, or in the future, we may use cookies in the following categories:

Necessary - without these our website will not function correctly.

Helpful - to us and to you. We monitor visitor activity on our website (without collecting any data on you) so that we can improve the site structure, page routing options and processing systems to help all visitors. These cookies also help us to guide you to pages likely to be of most interest to you.

Personal - for your benefit. These cookies remember your password and other preferences and can allow you to link onwards to watch a video or join in an online conversation.

On emails. We may use web beacons to check whether our emails are actually opened and whether any links in them are clicked on. That way, we can try to avoid sending you unwanted emails. All our marketing emails give you a total opt-out procedure.

The above is a simple introduction to cookies, what they are and why we use them. For more information, look at www.allaboutcookies.org

Rather than listing data on all the cookies we use or may use in the future you will almost certainly find it quicker and easier to set your web browser to control cookie usage on all the sites you visit. If you have a very old browser you may need to bring it up to date to use effective cookie controls.

In continuing to use our website you are agreeing to our use of cookies as outlined above.