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Product FAQs (Akoya)

Is Absolute Pearls a pearl jewellery specialist?

Yes – We are a leading premium online pearl specialist based in the UK and trading since 2003.

What are Akoya pearls?

Akoya pearls hail from the Akoya oyster and are often referred to as saltwater, oyster or traditional pearls. Originally the classic Japanese pearl, China now cultivates a similar quality. Many ladies still prefer the 'classic oyster' pearl due to their roundness and lustre although nowadays, freshwater pearls are a close competitor.

What are baroque pearls?

Baroque pearls are non-symmetrical pearls. They offer attractive and interesting free form 'nugget' shapes and allow you to wear fabulous pearl jewellery for a lot less spend than round pearls.

Do you supply a Certificate Of Authenticity and Warranty?

Each pearl jewellery purchase comes with a numbered Certificate of Authenticity and 12 month Warranty.

Can I request a shorter or longer version of a necklace or bracelet?

Yes, we offer free custom shortening of most strung items. (Allow extra few days for dispatch). Just request in the checkout 'order & delivery' notes (the spare pearls are provided and returns are still eligible). For longer versions, please email your request first before placing order. Pro-rota charges apply and returns eligibility is item dependent.

Can I have a different clasp?

Email or call for advice. Additional charges may apply. (This can delay dispatch by a few days).

Are your pendant necklaces available without chains?

Yes, if you wish to purchase without a chain, please email or call us for the ‘without chain’ price.

Do you offer shorter or longer chains for your pendant necklaces?

Please email with your requirements. Do allow 5 - 14 days additional delivery time.

Do you offer a free Presentation Case?

All products have photographs showing the presentation cases they are presented in free of charge. Many of our deluxe products come in an exquisite wood style case to ensure superior presentation.

Do you offer a gift wrapping and message service?

Yes, gift wrap service is available on request in checkout.

Will you send a gift direct to the recipient for me?

Yes we can, both in UK and overseas. Enter their details in the 'delivery address' field in the checkout. Don't forget to request gift wrap and a message also.

Are your diamonds conflict-free?

All our diamonds are certified conflict-free by our supplier.

Is your sterling silver and gold hallmarked?

All our precious metals are hallmarked at an UK Assay Office in line with UK Legislation. Items under the hallmarking thresholds are stamped by the manufacturing factory. Most of our 925 solid sterling silver jewellery is rhodium plated for tarnish resistance and enhanced quality.

Can I change the colour, pearl shape or other aspect of your products?

Yes, in some cases. Just complete our feedback form or call us for advice.

Can you help me to match with something I already have?

If you are trying to match with an existing piece of pearl jewellery, please email a photo of your item or call to discuss colour matching.

Are your prices fully inclusive?

Our prices are fully inclusive of UK VAT and UK Delivery. EU and international deliveries require additional postage available at checkout. VAT will be deducted for international shipments.

Are your pearl sets cheaper than buying individually?

Regular prices of our pearl sets are typically around 2-4% less than buying individually. It may sometimes be less expensive to buy individually if a component is on sale.

What if I have any special requests?

Any requests about your order can be entered in the checkout 'order & delivery' notes. (example requests: Shorten to 16", delay dispatch until Tuesday) Call or email us with any pre-order requests.



Telephone: 0151 625 7688