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SEASONAL RETURNS

To enable advanced special occasion/Christmas pearl jewellery gift purchases, we offer extended returns as follows:

  • Christmas - purchases from 1st October until 10th December may be cancelled up to the following 15th January and must be returned by the end of the month. (31st January)
  • -Valentine’s Day & Mother’s Day – pearl jewellery gifts may be purchased up to 45 days in advance and may be cancelled up to 30 days following those dates.

-We are happy to consider requests for extended returns upon request. Please email us for consideration including product 'SKU' number and date to which extension required.

EXCEPTIONS

  • Pierced Earrings - Due to hygiene reasons, we cannot accept returns of pierced earrings if they have been unsealed from their protective sealed clear plastic bag or tampered with in anyway. (We automatically seal all pierced earrings). If we are sending a gift of earrings directly to a recipient for you, we recommend you inform them of this pierced earrings returns policy.
  • Custom Orders – If we have custom-made jewellery to your specification or requirement, we are unable to accept returns unless in the unlikely event the goods are defective or not according to agreed specification. Shortening standard website items for you is excluded.