UK Delivery (From our UK Base)
-All orders include FREE SECURE UK home or work delivery. Upgrades/Saturday delivery options at checkout.
We use Royal Mail services:
Royal Mail 1st Class Recorded – for orders up to £99
- Next working day service but not guaranteed and typically 1 – 2 working days delivery (Allow 1 - 5 days Nov & Dec for Xmas)
- You may upgrade to Special Delivery at checkout for £5.00
Royal Mail Special Delivery – for orders over £99
- Next Working day delivery (Allow extra day or so Nov & Dec for Xmas)
- 99%+ on time service
-Orders received by 3pm on a working day are dispatched same day.
We use Royal Mail International insured services to EU countries £10.00 incl. Tax (3-5 days) and Non-EU countries £15.00 excl. Tax (5-10 days).
Detailed Delivery Information Available Here.
RETURNS & EXCHANGES
You may cancel your order within 60 days after receipt of goods and request a full refund or exchange subject to our Returns and Exchanges policy.
- EXCEPTION - PIERCED EARRINGS - Due to hygiene reasons, we cannot accept returns of pierced earrings if they have been unsealed from their protective sealed clear plastic bag or tampered with in anyway. (We automatically seal all pierced earrings). If we are sending a gift of earrings directly to a recipient for you, we recommend you inform them of this pierced earrings returns policy.
See cancellation/return terms here.
Is Absolute Pearls a pearl jewellery specialist?
Yes – We are a leading premium online pearl specialist based in the UK and trading since 2003.
Contact 0151 625 7688 or firstname.lastname@example.org
What are freshwater pearls?
What used to be known as the ‘rice krispie’ pearls of the 1980’s have transformed to rival the famous Akoya pearls. Freshwater pearls are cultured in hand sized mussels in lake farms and are known for their wide range of shapes, sizes, colours and quality. We offer a large range of Chinese freshwater pearls from amongst the best available.
What are baroque pearls?
Baroque pearls are non-symmetrical pearls. They offer attractive and interesting free form ‘nugget’ shapes and allow you to wear fabulous pearl jewellery for a lot less spend than round pearls.
Do you supply a Certificate Of Authenticity and Warranty?
Each pearl jewellery purchase comes with a numbered Certificate of Authenticity and 12 month Warranty.
Can I request a shorter or longer version of a necklace or bracelet?
Yes, we offer free custom shortening of most strung items. (Allow extra few days for dispatch) Just request in the checkout 'order & delivery' notes (The spare pearls are provided and returns are still eligible). For longer versions, please email your request first before placing order. Pro-rata charges apply and returns eligibility is item dependent.
Can I have a different clasp?
Email or call for advice. Additional charges may apply. (This can delay dispatch by a few days).
Are your pendant necklaces available without chains?
Yes, if you wish to purchase without a chain, please email or call us for the ‘without chain’ price.
Do you offer shorter or longer chains for your pendant necklaces?
Please email with your requirements. Do allow 5 - 14 days additional delivery time.
Do you offer a free Presentation Case?
All products have photographs showing the presentation cases they are presented in free of charge. Many of our deluxe products come in an exquisite wood style case to ensure superior presentation.
Do you offer a gift wrapping and message service?
Yes, gift wrap service is available on request at checkout.
Will you send a gift direct to the recipient for me?
Yes we can, both in UK and overseas. Enter their details in the ‘delivery address’ field in the checkout. Don’t forget to request gift wrap and a message also.
Are your Diamonds conflict-free?
All our diamonds are certified conflict-free by our supplier.
Is your sterling silver and gold hallmarked?
All our precious metals are hallmarked at an UK Assay Office in line with UK Legislation. Items under the hallmarking thresholds are stamped by the manufacturing factory. Most of our 925 solid sterling silver jewellery is rhodium plated for tarnish resistance and enhanced quality.
Can I change the colour, pearl shape or other aspect of your products?
Yes, in some cases. Just complete our feedback form or call us for advice.
Can you help me to match with something I already have?
If you are trying to match with an existing piece of pearl jewellery, please email a photo of your item or call to discuss colour matching.
Are your prices fully inclusive?
Our prices are fully inclusive of UK VAT and UK Delivery. EU and international deliveries require additional postage available at checkout. VAT will be deducted for international shipments.
Are your pearl sets cheaper than buying individually?
Regular prices of our pearl sets are typically around 3-5% less than buying individually. It may sometimes be less expensive to buy individually if a component is on sale.
What if I have any special requests?
Any requests about your order can be entered in the checkout 'order & delivery' notes. (example requests: Shorten to 16", delay dispatch until Tuesday) Call or email us with any pre-order requests.
Telephone: 0151 625 7688