If, for any reason, you wish to return your pearl jewellery purchase, unworn, unused and in original condition,  you may cancel your order (contract) with us within 46 days after receipt/attempted delivery of goods and request a full refund or exchange subject to our Returns and Exchanges policy in 'How to Return To Us', 'Exchanges & Refunds' and 'Seasonal returns'.  Exceptions apply as below. 

Our 60 day returns is based on advising us within 46 days of receipt of/attempted delivery of goods and allowing 14 days to return the goods to us being a total of 60 days.

To enable advanced special occasion/Christmas pearl jewellery gift purchases, we offer extended returns as follows:

HOW TO NOTIFY US

• Notify us as below within 46 days of receiving your goods to receive your Returns Authorisation Code which will be provided same or next working day: 
• By email at service@absolutepearls.co.uk
• Or, complete our contract cancellation form below.
• Alternatively, call us on 0151 625 7688 to cancel verbally.

In all cases, please provide a clear statement that you are cancelling your contract (order) along with your name & address, order and/or invoice number, date of purchase along with the reason for return if you wish to provide it.

EXCEPTIONS

• Pierced Earrings - Due to hygiene reasons, we cannot accept returns of pierced earrings if they have been unsealed from their protective sealed clear plastic bag or tampered with in anyway. (We automatically seal all pierced earrings). If we are sending a gift of earrings directly to a recipient for you, we recommend you inform them of this pierced earrings returns policy.
• Custom Orders – If we have custom-made jewellery to your specification or requirement, we are unable to accept returns unless in the unlikely event the goods are defective or not according to agreed specification. Shortening standard website items for you is excluded.

CONTRACT CANCELLATION FORM

As one of your options to cancel your order, you may complete the form below and submit electronically or print out a hard copy and send to us by mail.

If you wish to send the completed form by post you can download the form HERE.

(For International delivery, please Click Here)

SERVICES AND TIMING

• All Absolute Pearls products come with FREE SECURE UK delivery.
• We can deliver to your home or work.
• We dispatch daily Monday to Friday at 3pm excluding Bank Holidays.

We use Royal Mail services:

Royal Mail 1^st Class Signed For – for orders up to £99 

Royal Mail Special Delivery BY 1PM – for orders over £99 

• Next Working day delivery (Allow 1 – 2 working days during Christmas period November /  December)
• 99%+ on time service
• Orders received by 3pm on a working day are dispatched same day.
• Weekend and Bank Holiday orders are dispatched next working day.
• Some remote destinations particularly Highlands and Islands of Scotland can take a day or two longer.

SATURDAY DELIVERIES 

• Friday dispatches are often delivered Saturday (not guaranteed) but upgrades are available at checkout for £5.00 (Special Delivery orders) and £10.00 (1^st Class Recorded orders) (99%+ on time).
• Not applicable where Fridays are Bank Holidays,

ORDER TRACKING

• 1st Class Signed For orders are only tracked on dispatch and delivery.
• Special Delivery orders are fully tracked and you will receive your tracking number to the email address you provide so that you may track your packet.

SPECIAL REQUESTS / IF YOU ARE OUT

• We can delay dispatch of any order until a certain working day if you tell us in the checkout order comments.
• Named day delivery requests should take account of the services offered as above and whilst every effort will be afforded, cannot be absolutely guaranteed.
• If Royal Mail attempts delivery and you are out, they will leave you a P739 ‘Something For You’ card indicating how you can retrieve your packet.
• Our services do not include the option of using any Royal Mail ‘Safeplace’ option.
• As our services require a signature, we cannot accept requests to 'leave in the porch or garden shed' etc. Please request a ‘leave with a neighbour’ sticker if appropriate.

LEAVE WITH A NEIGHBOUR

• You may request in the checkout order comments for us to put a sticker on your packet with a delivery request such as:
• Leave at a specific nearby address (please provide address)
• ‘Leave with next door neighbour’
• ‘Do not leave with neighbours’.
• Royal Mail are not obligated to follow these ‘requests’ and potentially a neighbour could see a ‘do not leave with neighbour’ sticker.

DELIVERY TO NEIGHBOUR

Royal Mail operates a ‘Delivery to Neighbour’ system and will normally try to leave 1^st Class Signed For packets with a neighbour. However, you may opt out of this by displaying a front door/post box sticker available from Royal Mail.

• Special Delivery items are excluded so request a ‘leave with a neighbour’ sticker as above if required.
• More Information: www.royalmail.com/personal/receiving-mail/delivery-to-neighbour 

INSURANCE

• We insure the goods with Royal Mail and should you not receive your goods or a ‘something for you’ card within the specified delivery times, please advise us immediately by email so that we may assist.
• Upon signature by any person at the delivery or neighbours address, ownership of the goods purchased and responsibility for any loss or damage passes fully to you and we have no further liability.
• If a delivery is attempted but no-one is available to sign for it, we consider your order delivered. Please follow Royal Mails ‘ something for you’ card to secure your order packet.

DISPATCH GUIDANCE

• If you have requested adjustments or customisation, dispatch may be delayed and we will email you to advise.
• Delivery requests to addresses other than the billing address may require additional security checks and can occasionally delay dispatch. We will email you if this is the case.
• If you need a rush order, please call us and we’ll do our best to assist.
• Please ensure you provide a full and accurate address. All deliveries require a signature so please ensure someone is available at the delivery address to take receipt.

For Your Absolute Peace Of Mind

• Each pearl jewellery purchase from the Absolute Pearls website is accompanied by a Certificate of Authenticity and Warranty, bearing an individual serial number.
• As well as ensuring the pearls' origins, the Certificate is your warranty that the pearls you have purchased are genuine Cultured Freshwater or Saltwater Pearls.
• We can offer this Certificate with absolute confidence since we ourselves select, buy and export directly from reliable sources.
• In addition to your statutory rights, we provide a 12-month Warranty from date of purchase against faulty workmanship. Damage through misuse/accidental damage/user error and the like and re-stringing is excluded. If required, we are happy to provide a professional re-stringing service ourselves. This Warranty is conditional upon the owner/user following the ‘Caring for your Pearls’ advice supplied on this website. Pearl Jewellery is inherently delicate and extra care must be taken. If we provide any type of warranty work during your one year warranty period, it does NOT re-set your warranty period for another year. The warranty period is from the date of purchase until one calendar year (12 months) thereafter.
• All diamonds used in our pearl jewellery are certified conflict-free by our supplier for your peace of mind.
• In all cases, Absolute Pearls Ltd. must be informed in writing (email preferred) of any claims/suspected faults/defects and the like as soon as known. If you continue to wear/use any item where you believe there to be any type of fault or issue, no matter how slight, if you subsequentially lose the item, Absolute Pearls Ltd will take no responsibility for your loss. In any case, 
• Tampering with or third party repairs/adjustments without Absolute Pearls Ltd. prior approval automatically invalidates the warranty and our liability in the matter.