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FREE UK DELIVERY - FREE GIFT WRAP - 60 DAY RETURNS

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If you need assistance completing your order, please email help@absolutepearls.co.uk or call us on 0151 625 7688

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Discount Code

Please ensure you enter the code correctly then click the "APPLY CODE" button. Check the Discount Terms below or in the email containing the code.

Delivery Options

Place order by 3pm Mon-Fri (excluding bank holidays) for same day dispatch.

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Payment Security

Our website, like most e-commerce websites, uses industry standard SSL (secure socket layer) technology to provide secure payment transactions. This facility is provided by WorldPay, a recognised UK based leader in providing encrypted and safe transfer of credit, debit or charge card details.

When you wish to pay for your order, you will be taken to a secure WorldPay payment page. You will see a 'locked padlock' symbol on your browser's address bar or at the bottom of your browser window. Alternatively, you will be re-directed to your PayPal log-in page if that is how you have selected to pay.

Some people are concerned with entering their credit card details on a website to buy online. None of our customers have ever reported fraudulent use of their card through shopping with us. If you are still in any doubt, you can simply call us by telephone with your details to place your order.

Additionally, for online payments, there is a further layer of security now available which is run by the banking and credit card institutions called 3D Secure.

The Visa programme is called Verified by Visa

The Mastercard programme is called MasterCard SecureCode

These programmes allow shoppers to create for their payment card a password known only to them. When a transaction is made, you will be asked to enter that password to further verify and authenticate the payment. This has been made compulsory by many banks/credit cards.

Absolute Pearls Ltd. do not have access to either your payment card information or passwords which are all kept secure by WORLDPAY and the banks as appropriate.

You may find out more information about these programmes here:

Verified by Visa https://www.visa.com.ng/pay-with-visa/security-and-assistance/verified-by-visa.html

MasterCard SecureCode https://www.mastercard.co.uk/en-gb/consumers/features-benefits/securecode.html

WORLDPAY (our payment provider) https://online.worldpay.com/ 

  • Mastercard ID Check
  • Visa Secure
  • Amex Safekey

UK Delivery


SERVICES AND TIMING

  • All Absolute Pearls products come with FREE SECURE UK delivery.
  • We can deliver to your home or work.
  • We dispatch daily Monday to Friday at 3pm excluding Bank Holidays.

We use Royal Mail services:

Royal Mail 1st Class Signed For – for orders up to £99 

  • Next working day service but not guaranteed and typically 1 – 2 working days delivery (Allow 1 - 5 working days during Christmas period November / December and 1 - 4 working days before Mother's Day).
  • Orders received by 3pm on a working day are dispatched same day.
  • You may upgrade to Special Delivery at checkout for £5.00
  • Weekend and Bank Holiday orders are dispatched next working day.

Royal Mail Special Delivery BY 1PM – for orders over £99 

  • Next Working day delivery (Allow 1 – 2 working days during Christmas period November /  December)
  • 99%+ on time service
  • Orders received by 3pm on a working day are dispatched same day.
  • Weekend and Bank Holiday orders are dispatched next working day.
  • Some remote destinations particularly Highlands and Islands of Scotland can take a day or two longer.

SATURDAY DELIVERIES 

  • Friday dispatches are often delivered Saturday (not guaranteed) but upgrades are available at checkout for £5.00 (Special Delivery orders) and £10.00 (1st Class Recorded orders) (99%+ on time).
  • Not applicable where Fridays are Bank Holidays,

ORDER TRACKING

  • 1st Class Signed For orders are only tracked on dispatch and delivery.
  • Special Delivery orders are fully tracked and you will receive your tracking number to the email address you provide so that you may track your packet.

SPECIAL REQUESTS / IF YOU ARE OUT

  • We can delay dispatch of any order until a certain working day if you tell us in the checkout order comments.
  • Named day delivery requests should take account of the services offered as above and whilst every effort will be afforded, cannot be absolutely guaranteed.
  • If Royal Mail attempts delivery and you are out, they will leave you a P739 ‘Something For You’ card indicating how you can retrieve your packet.
  • Our services do not include the option of using any Royal Mail ‘Safeplace’ option.
  • As our services require a signature, we cannot accept requests to 'leave in the porch or garden shed' etc. Please request a ‘leave with a neighbour’ sticker if appropriate.

LEAVE WITH A NEIGHBOUR

  • You may request in the checkout order comments for us to put a sticker on your packet with a delivery request such as:
  • Leave at a specific nearby address (please provide address)
  • ‘Leave with next door neighbour’
  • ‘Do not leave with neighbours’.
  • Royal Mail are not obligated to follow these ‘requests’ and potentially a neighbour could see a ‘do not leave with neighbour’ sticker.

DELIVERY TO NEIGHBOUR

Royal Mail operates a ‘Delivery to Neighbour’ system and will normally try to leave 1st Class Signed For packets with a neighbour. However, you may opt out of this by displaying a front door/post box sticker available from Royal Mail.

INSURANCE

  • We insure the goods with Royal Mail and should you not receive your goods or a ‘something for you’ card within the specified delivery times, please advise us immediately by email so that we may assist.
  • Upon signature by any person at the delivery or neighbours address, ownership of the goods purchased and responsibility for any loss or damage passes fully to you and we have no further liability.
  • If a delivery is attempted but no-one is available to sign for it, we consider your order delivered. Please follow Royal Mails ‘ something for you’ card to secure your order packet.

DISPATCH GUIDANCE

  • If you have requested adjustments or customisation, dispatch may be delayed and we will email you to advise.
  • Delivery requests to addresses other than the billing address may require additional security checks and can occasionally delay dispatch. We will email you if this is the case.
  • If you need a rush order, please call us and we’ll do our best to assist.
  • Please ensure you provide a full and accurate address. All deliveries require a signature so please ensure someone is available at the delivery address to take receipt.