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BEST PRICE GUARANTEE: If you order any item today then see it at a lower price on our website (up to 20/12/2023), tell us and we'll happily refund the difference (Terms)

SERVICE & PRODUCT INFO IN A NUTSHELL

Service & product info 'in a nutshell'

Special requests

If you have any requests about your order, you can enter your request in the comment fields during checkout (example requests: Shorten to 16", send invoice to delivery address, etc.)

If you need to ask us something before you order, simply call us on 0151 625 7688 or email us at service@absolutepearls.co.uk

Re-assurances

Absolute Pearls is a UK-based online Pearl Jewellery Specialist e-tailer. We've been selling pearl jewellery online since 2003. All orders are dispatched from our UK premises.

  • Every pearl jewellery purchase comes with a numbered Certificate of Authenticity.
  • Every item comes with a 12 month warranty
  • All our diamonds are certified conflict-free by our supplier.
  • Our prices are fully inclusive of UK VAT and UK Delivery with no hidden extras.
  • We accept orders via website (SECURE SSL), telephone (0151 625 7688) & by mail.
  • We supply a UK VAT invoice/receipt, normally sent to the billing address. This can be sent to the delivery address on request.
  •  'Service and products beyond expectations' is our driving force, and a passion for quality pearl jewellery and friendly expert service is how we achieve it.
  • Absolute Pearls is a member of The National Association of Jewellersand we follow their codes of practice.
  • We are also members of Safebuy, the UK's leading web assurance scheme -backed by the Office of Fair Trading.
  • We are a UK limited company, VAT registered & Data Protection registered.

About the Pearls we sell

Our pearls are selected for virtually blemish-free to minor blemishes and we pay a premium for that level of surface quality

  • None of our pearls exhibit major blemishes such as chips, cracks or other unsightly marks.
  • Our pearls are also selected for very good to excellent lustre.
  • We focus on these two qualities in pearls as they are the two most important.
  • Some coloured 'fashion pearls' will exhibit more characteristic markings.

About our Pearl Necklaces and Bracelets

All lengths are approximate as pearl necklaces and pearl bracelets are handmade and the length normally includes all the pearls and a part of the clasp.

All strung products are strung with pearl thread used by Japanese & Chinese pearl professionals.

  • We knot between each pearl except where noted
  • Exceptions are mainly some fashion necklaces.
  • Finished professionally with 'spiral' or 'French' wire.
  • Most of our pearl necklaces are sold in standard 'Princess' 45cm/17.5" length
  • Pearl bracelets standard length is 19cm / 7.5"
  • We can shorten most thread strung pearl jewellery to a custom length at no extra cost. State required length in 'order notes' during checkout although this can delay dispatch. (Still Eligible for returns)
  • Some products are available for shortening by custom order only (no returns) where noted.
  • We can custom-make longer lengths for most of our pearl necklaces and pearl bracelets. Pro-rata charges apply and eligibility for returns is dependent on the item. Please enquire: service@absolutepearls.co.uk

Black (freshwater & saltwater) and Golden saltwater pearls

Black (freshwater & saltwater) and golden saltwater pearls are treated to give them their colour.

  • White, cream, pink & lilac freshwater pearls are natural colours, other colours are treated.
  • This is a normal process, used for decades, and is no different from other pearl e-tailers.
  • All our Tahitian Pearls are naturally black in colour.

Matching to your existing jewellery

If you are trying to match to an existing piece of pearl jewellery:

  • We suggest you email or call us to discuss colour matching as pearl colours vary.
  • If you email us a photo, that would be helpful.

If you want to purchase an item for one occasion and get a matching item some time later:

  • We suggest you buy together. This is due to colour matching which becomes difficult although not impossible 'after the fact'.
  • For pearl & diamond pendants & earrings sets, if we split a set to sell one item, we often record it and we may still have the matching item if you revisit a month or two later.

Save money by ordering a pearl jewellery set

Regular prices of our pearl necklace and pearl pendant sets are typically priced less than buying individually.

  • It may sometimes be less expensive to buy individually - check our sale page (link to Sale page)

Presentation cases

All items come in a handsome presentation case.

  • Many items are presented in polished wood style cases and noted/shown if so.
  • The style of our wood type cases is subject to availability.
  • The main wood style case in use is a polished light brown type.

Pendant Necklace Chains 

All our pearl pendants are supplied with an appropriate 925 sterling silver or gold chain. 

  • To purchase without a chain, simply email or call us for the 'without chain' price.
  • Our 925 Silver and 14K Gold Chains are typically 'Box/Venetian' style and 9/18K Chains are typically 'Curb' Style all in 45cm/17.5" lengths. Other chains available upon request.
  • Our gold & silver chains are appropriate to products and are not ultra-fine or fine, which are in abundant circulation due to high precious metal prices.
  • All Gold chains are officially assay hallmarked if they weigh over 1 gram.

Clasps

Some clasps on pearl necklaces and pearl bracelets can be 'swapped' and may reduce or increase the price accordingly.

Silver & Gold Fittings

The quality and weight of our silver & gold fittings are appropriate to the quality/price of the product.

  • Our earring studs & fittings are selected to the size/price/quality of the pearl item.
  • All our gold clasps / fittings/chains are 9/14/18K solid gold or as described. Any single article/piece of gold 1.0g or over is officially hallmarked at an Assay Office in line with UK legislation. (7.78g or over for silver)
  • Some products are offered in '18K Gold Vermeil' which is industry standard minimum 2.5 microns 18K Yellow Gold on 925 Sterling Silver.
  • All silver is solid 925 sterling silver except where noted and most is additionally rhodium plated - we are currently rhodium plating our 925 silver for tarnish resistance and enhanced quality.
  • Higher quality pearls are supplied with appropriate gold fittings.

Diamonds

We use Conflict-Free diamonds G/H or H/I colour and SI or I1 Clarity range in our pearl and diamond jewellery.

  • We have a selection of products offering other stones such as Topaz and Cubic Zirconia.

Sending gifts 

  • We specialise in sending pearl jewellery gifts direct to recipients around the world.
  • We welcome international gift orders for delivery in UK and vice versa.

Gift-wrapping

We offer gift wrapping for a nominal charge.

  • We can write a short personalised message card for you
  • Please request these services during checkout.

Stock levels

Any pearl jewellery items not in stock are noted with a due in date!

  • If you order an item out of stock, we will contact you to ensure you are aware.

Product photographs and actual product representation

Our pearl jewellery photos are of actual items from our stock and are not generic images. We never use manicured or over-touched photos.

  • Photos are regularly updated but pearl colours vary especially for coloured & black pearls due to photographic processes, computer screen reproductions and the nature of pearls.

If you see an item which you like with a different colour pearl or metal type, email your request to: service@absolutepearls.co.uk

If you place an order for multiple pearl items and we think you are trying to make up a matched set, we will contact you if the items are not reasonably matched as part of our pro-active service.

Delivery

We dispatch all UK orders same day if received by 3pm on a working day.

  • Orders valued at £99 or under are dispatched by Royal Mail 1st Class Recorded (80%+ on time) and orders over £99 by Royal Mail Special Delivery (99.9% on time) next working day service.
  • Postage can be upgraded in the check out area.
  • Our packaging is plain with only a discreet return address reading 'Absolute PAA, PO Box' returns address. An anonymous return address can be provided. Please request in the 'order comments' box during check out.
  • We deliver to addresses other than the billing address so you can send 'surprise' gifts. We often undertake further security checks in this case.
  • We deliver to business / place of work & BFPO addresses.
  • All deliveries require a signature, so the postman cannot 'leave it in the shed'.
  • Please ask for a 'leave with neighbour' or other request sticker, if needed.
  • Please allow additional delivery time for the festive period November and December.

Returns

We offer 60 day returns as standard and extended returns as follows:

  • Purchases from 1st October until 30th November may be cancelled up to the following 15th January and must be returned by the end of the month (31st January).

If you need extended returns, please request by email service@absolutepearls.co.uk

  • We seal all earrings in a clear plastic bag for hygiene reasons. To retain eligibility for returns, the plastic bag must not be opened . If you/we are sending earrings, to another person, as a gift, please ensure you make them aware of this.
  • We do not accept returns on pierced pearl earrings which are unsealed or have been tampered with.

Aftercare

  • Silk thread strung Pearls purchased from us enjoy 10% discount on our re-stringing rates.
  • Pearls purchased from us are also eligible for preferential rates for repairs in or out of warranty.
  • Last but not least, we are happy to hear from all our customers on any issue with our pearl jewellery whether in or out of warranty.

Whilst the above covers 'key points' we recommend that you read our terms, conditions and website information in detail.

Terms & Conditions

Terms for 'SANTA20' Discount Code:

  • Expires 11:59pm on Monday 11th December 2023.
  • Can be used on any jewellery item EXCEPT any item that is already discounted (shown by a red coloured price with the original price crossed out).
  • Only valid for online purchases.
  • Discount is only applied to the product cost and not to gift wrapping or upgraded delivery charges.
  • Each code cannot be used in conjunction with any other Absolute Pearls discount code. (Only one discount code can be used for any one purchase)
  • The Discount Code must be entered into the 'Discount Code' field and the 'Apply Code' button clicked to apply it. It is the customer's responsibility to ensure the code has been applied prior to proceeding and paying for the order.
  • Any discount code cannot be applied retrospectively.
  • This offer may be withdrawn at any time without notice and is subject to availability.

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Terms for Best Price Guarantee:

  • If you buy any product from Absolute Pearls between 4th November 2023 to 20th December 2023 inclusive and subsequentially find that same product offered at a lower price on the Absolute Pearls website on or before 20th December 2023, we will happily refund you the difference.
  • Product discounts and available discount codes will be used to determine the lowest price available of any item on any given day and do not include postage or gift wrapping charges.
  • This best price guarantee does NOT apply if you fail to use/successfully apply the code in the checkout (for whatever reason) the best available discount code available on the day and which are available on the website banners and the New Subscribers mailing list sign up box. If in doubt, please email us on service@absolutepearls.co.uk or call 01516257688 for guidance & information on discount codes.
  • To claim, you simply need to email us (service@absolutepearls.co.uk) on the same day when you see the lower price, and include the following details: your name, your order number, the product code number and the date and lower price you saw on the Absolute Pearls website. Please also send us a screenshot or photo of said product and lower price.
  • If the same product (same SKU number) is offered at a price lower than you paid, we will refund the difference to you by the end of December.
  • The 'Best Price Guarantee' only applies to the Absolute Pearls website (www.absolutepearls.co.uk)

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